Join our dynamic team as a Customer Business Representative, where you'll play a pivotal role in strengthening customer relationships and driving business growth. This energetic position offers an exciting opportunity to collaborate with clients, manage accounts, and deliver exceptional service in a fast-paced environment. The Customer Business Representative I is an entry‑level to early‑career role that supports order fulfillment and customer operations for assigned accounts. This position is well‑suited for someone looking to build a career in customer operations, supply chain, or CPG. The role requires a positive, service‑minded individual who is eager to learn, comfortable managing multiple tasks, and enjoys working cross‑functionally. Availability during standard business hours is required.

What You’ll Do

• Process customer orders accurately using EDI and ERP systems
• Act as a primary contact for assigned customers, responding to questions and supporting issue resolution
• Help manage customer orders from receipt through delivery
• Track and support service metrics such as OTIF
• Assist in researching order issues, billing questions, and customer concerns
• Communicate customer feedback to internal teams and support collaboration
• Maintain accurate records, documentation, and order details
• Learn products, warehouses, and production workflows
• Support reports and special projects while developing core business skills

Qualifications:

Requirements

• Bachelor’s degree preferred or equivalent relevant experience.
• 2+ years of experience in customer service, customer operations, sales support, account coordination, or supply chain support.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office Suite, especially Excel.
• Experience working with ERP systems such as SAP, Oracle, NetSuite, or similar platforms.
• Strong problem-solving and follow-through skills.

Preferred:

• Experience in food manufacturing, CPG, ingredient, or B2C industries.
• Ability to travel for customer events <10% of time.
• Experience supporting national accounts or retail customers.
• Familiarity with forecasting, logistics, inventory management, or EDI systems.
• Experience working in a global organization.

Why This Role Is a Great Start

You’ll gain hands‑on experience supporting retail and e‑commerce customers while learning how orders move from purchase to delivery in a CPG environment. You’ll also enjoy working cross‑functionally with teams such as logistics, supply chain, production, sales, and finance, gaining exposure to how the broader business operates. Success is measured through accuracy, responsiveness, and service performance, with coaching and support along the way.

Location:

The role is remote within the United States

Salary:

• The estimated salary for this role is $22-25/hour
• Starting salary may vary based on permissible, non-discriminatory factors such as experience, skills, qualifications, and location.

Benefits:

At Chaucer Foods, we care about our employees. Our company offers competitive benefits:

• Medical, dental, and vision plans
• 401K Option with company match
• Generous paid time off and holidays
• Life insurance and other benefit options

At Chaucer Foods, we’re proud to create an environment where our employees feel supported, valued, and empowered to grow.