Your personal data is in safe hands with Chaucer Foods
We do: use your personal data to help us provide a great experience for you. This includes tailoring the information we share to ensure you find it relevant, useful and timely.
We do: respect your privacy and work hard to ensure we meet strict regulatory requirements.
We don’t: sell your personal data to third parties.
We’ll always protect your personal data and, as part of this, we regularly review our privacy notice so that you can see how we use your data and what your options are. If there are any further changes to the ‘General Data Protection Regulation’ (or GDPR) or related laws, we may need to amend this statement in the future.
This policy details how we treat the personal information that we collect, what settings we provide for you to control how your information is used by Chaucer Foods, and how you can contact us with any questions or concerns. This policy is not a contract between Chaucer Foods and its users, but is merely a recitation of Chaucer Foods policies.
This policy describes the types of information we may collect from you or that you may provide when you visit the website Chaucerfoods.com or any of our affiliated websites (our “Website”) and our practices for collecting, using, maintaining, protecting, and disclosing that information. It also applies to information we collect: (a) in email, text, and other electronic messages between you and this Website; (b) through mobile and desktop applications you download from this Website, which provide dedicated non-browser-based interaction between you and this Website; (c) when you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this policy; and (d) through any other sources associated with the Website.
The policy does not apply to information collected by: (a) us offline; or (b) any third party, including through any application or content (including advertising) that may link to or be accessible from or on the Website.
Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. By accessing or using the Website, you expressly agree to this policy. This policy may change from time to time. Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the
1. Who are ‘we’?
In this policy, whenever you see the words ‘we’, ‘us’, ‘our’ or ‘Chaucer Foods', it refers to Chaucer Foods Ltd.
2. What personal data do we collect?
We will collect and use your personal data (this means any information which identifies you, or which can be identified as relating to you personally, such as your name, address, phone number, or email address). We’ll only collect the personal data we need and we’ll make it clear at the point of collection why we are collecting it.
This personal data you give us may include your name, title, address, date of birth, age, gender, employment status, demographic information, email address, telephone numbers, personal description, photographs, CCTV images, attitudes, opinions, usernames and passwords.
We may automatically collect information as you use our digital services such as the websites.
We’ll also collect data on your activity when you create or log in to your ‘Your Chaucer Foods’ account. In whatever way you interact with us, such interaction may create other items of personal data.
2.1 Sensitive personal data
We sometimes have to collect and use ‘sensitive personal data’ on our employees and other staff. This is defined as information about racial or ethnic origin, political opinions, religious or other similar beliefs, trade union membership, physical or mental health, sexual life, and criminal allegations, proceedings or convictions. At times we’ll collect sensitive personal data to help us monitor equal opportunities, and to research whether we deliver great experiences for everyone, regardless of their background or beliefs, but this is only ever analysed at an aggregate rather than individual level.
Some of our locations and factories have Closed Circuit Television (CCTV) and you may be recorded when you visit them.
CCTV is used to provide security and protect both our staff and visitors and Chaucer Group. CCTV will only be viewed when necessary (for example, to detect or prevent crime) and footage is stored for a set period of time, after which it is recorded over. Chaucer Foods complies with the Information Commissioner’s Office CCTV Code of Practice and we put up notices so you know when CCTV is used.
3. How we use your personal data
We’ll only use your personal data on relevant lawful grounds as permitted by the EU General Data Protection Regulation and Privacy of Electronic Communication Regulation.
We will use your personal data for the purpose or purposes outlined at the time you gave it to us. This may have been during the course of a sale, when signing up for a recipe or when simply visiting our website.
We use this information:
- to provide the service, product or essential information you expect from us
- to enable trusted partner organisations to perform services on our behalf or to help us understand our stakeholders more effectively.
- to better understand how we can improve our services for you
We may also need to provide your personal data if we’re asked by the police, or any other regulatory or government authority investigating suspected illegal activities.
4. How we share your data
We will not sell your personal information to a third party.
We may share your information with partners to allow them to perform services on our behalf. Where applicable we have contracts in place with our suppliers, which require them to comply with the General Data Protection Regulation and The Privacy and Electronic Communications Regulations (or PECR), and to have robust systems and processes to protect the security of your information.
5. Cookies and links to third party websites
5.2 How do I change my cookie settings?
Cookies can be controlled by your web browser settings. Whether our cookies are used will depend on your browser settings, so you are in control.
5.3 Links to other websites
Our website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, they will have their own privacy policies for which we do not accept any responsibility or liability.
5.4 Marketing communications
If you agree to receive marketing information from us you can always change your mind at a later date. For more on withdrawing your consent, please see the information in section 9 under Your data protection rights.
5.5 Marketing to young people
We won’t send marketing emails and letters or make marketing calls to people under 13.
5.6. Recruitment and employment
If you work for us, or apply for a job with us, we will process your personal data, including sensitive personal data, to comply with our contractual, statutory and management obligations and responsibilities.
This data can include, but isn’t limited to, information relating to your health, racial or ethnic origin, and criminal convictions. In certain circumstances, we may process personal data or sensitive personal data without explicit consent. You can find further information on the data we collect and why below.
Our contractual responsibilities include those arising from a contract of employment. This includes, but is not limited to, data relating to: payroll, bank account, postal address, sick pay, leave, maternity pay, pension and emergency contacts.
Our statutory responsibilities are those imposed by law on us as an employer. This includes, but is not limited to, data relating to: tax, national insurance, statutory sick pay, statutory maternity pay, family leave, work permits and equal opportunities monitoring.
Our management responsibilities are those necessary for the way the organisation functions. This includes, but is not limited to, data relating to: recruitment and employment, training and development, absence, disciplinary matters and contact details.
5.7 Use of sensitive personal data
As explained above in certain limited circumstances, we may legally collect and process sensitive personal data without requiring the explicit consent of an employee or contractor.
(a) We will process data about an employee’s health where it is necessary, for example, to record absence from work due to sickness, to pay statutory sick pay, to make appropriate referrals to the Occupational Health Service, and to make any necessary arrangements or adjustments to the workplace in the case of disability. This processing will not normally happen without the employee’s knowledge and, where necessary, consents.
(b) We will process data about, but not limited to, an employee’s or contractor’s racial and ethnic origin, their sexual orientation and their religious beliefs, but only where they have volunteered such data and only for the purpose of monitoring and upholding our equal opportunities policies.
(c) We will hold data about an employee’s or contractors DBS check as necessary.
6. How we secure your data
We want to keep our customers, employees and contractors safe, so the security of your data and of our information systems is incredibly important to us.
External threats to our data security are changing all the time, so we have a robust process for assessing, managing and protecting all of our new and existing systems to ensure they are up to date and secure. What’s more, we follow a ‘defense in depth’ security model, which means that your data is protected by multiple layers of security.
Our staff complete mandatory information security and data protection training when they start with us and every year afterwards, to reinforce their responsibilities and requirements.
When you trust us with your data we will keep your information secure to maintain your confidentiality. Whenever your information is stored or transferred, we use strong encryption to minimise the risk of unauthorised access or disclosure. You can check this when you enter information on our website by right clicking on the padlock icon in the address bar.[SL1]
6.1 Storing information
Our web operations are based in the UK and we store most of your data within the European Union (EU). Some organisations which provide services to us may transfer your data outside the European Economic Area but we’ll only allow this if your data is adequately protected. Some of our systems are provided by US companies and while it is our policy that we prefer data hosting and processing to remain in the EU, it may be that using their products results in your data being transferred to the USA. However, we only allow this when we are certain your data will be adequately protected in accordance with US Privacy Shield or Standard EU contractual clauses.
7. Disclosing and sharing information
We do not sell or share your personal information for other organisations to use.
When we allow third parties acting on behalf of Chaucer Foods to access your information, we will always have complete control of what they see, how long they see it for and what they are allowed to do with it.
Where necessary, we may share the personal data we collect and process with:
- Third party research organisations
- Third party IT providers, for example who host the website or provide IT support
Also, under strictly controlled conditions, we may share personal data with:
- Service providers
We may also disclose your personal information to third parties in order to comply with a legal obligation, or to enforce other agreement.
7.1 Sharing employee personal data
In order to carry out our contractual and management responsibilities, we may, from time to time, need to share an employee’s personal data with one or more third party supplier.
To meet an employment contract, we are required to transfer an employee’s personal data to third parties, for example, to pension providers and HM Revenue & Customs.
In order to fulfil our statutory responsibilities, we’re required to provide certain aspects of an employee’s personal data to government departments or agencies; for example, to provide salary and tax data to HM Revenue & Customs.
8. Keeping your information
We will only use and store your information for as long as it is required for the purposes it was collected for. How long it will be stored for depends on the information in question, what it is being used for and, sometimes, statutory legal requirements.
9. Your data protection rights
Individuals have certain rights over their personal data and data controllers are responsible for fulfilling these rights. Where we decide how and why personal data is processed, we are a data controller and have provided further information about the rights that individuals have and how to exercise them below.
9.1 Access to personal data
You have a right of access to personal data held by us as a data controller. This right may be exercised by emailing us at firstname.lastname@example.org or write to us at:
The Data Protection Officer, ,
Chaucer Foods Ltd,
Melton Business Park, 8 Redcliff Road, Melton, East Yorkshire, HU14 3RS,
You may be asked to provide the following details:
- The personal information you want to access
- Where it is likely to be held
- The date range of the information you wish to access.
We will need you to confirm your identity. If we hold personal information about you, we will give you a copy of the information in an understandable format together with an explanation of why we hold and use it. We will aim to respond to any requests for information promptly, and in any event within the legally required time limits (30 days). This timeframe may be extended by up to two months if your request is particularly complex.
9.2 Withdrawal of consent
Where you have given consent for Chaucer Foods to use your personal data, you have the right to withdraw that consent at any time. You also have the right to ask the Chaucer Foods to stop using your personal data for direct marketing purposes. To stop receiving an email from a Chaucer Foods marketing list, please click on the unsubscribe link in the relevant email received from us.
9.3 Amendment of personal data
When practically possible, once we are informed that any personal data processed by us is no longer accurate, we will make corrections based on your updated information.
You may write to:
The Data Protection Officer, Chaucer Foods Ltd, Melton Business Park, 8 Redcliff Road, Melton, East Yorkshire, HU14 3RS,
The verification, update or amendment of your personal data will take place within 30 days of receipt of your request.
9.4 Other data subject rights
10. What to do if you're not happy
In the first instance, please talk directly to us, so we can learn from and resolve any problem or query. You can send an email with the details of any data protection complaint to dpo@Chaucerfoods.com. We will respond to any complaints we receive.
You have the right to contact the Information Commissioner's Office (“ICO”) (the UK data protection regulator). For further information on your rights and how to complain to the ICO, please refer to the ICO website.