Crunchies Natural Foods
March 6, 2024
Calabasas, California
Job Type
Exempt Status
Reports To
Senior Commercialization Manager- Americas



The Quality Specialist will work closely with, and report to, the Senior Commercialization Manager- Americas to conduct tasks as needed to help with Quality tasks/Projects, as well as perform functional tasks to support Sales, Operations and Finance as needed.


Primary Responsibilities:

· Assist in keeping various portals up to date, such as but not limited to:

· Uploading compliance documents

· Enter and update new projects

· Request updated documentation from suppliers

· Ensure Co-packers/suppliers upload documents and complete forms as applicable

· Ensure follow through for COA’s from suppliers all the way to Copackers as required

· Ensure all supplier documentation is kept up to date

· Review, verify for accuracy, and file shipping documentation from our internal suppliers

· Conduct Product Evaluations on all products as required by our procedures

· Ensure raw material evaluations are conducted as needed by Copackers

· Update and maintain customer and internal forms on product information, price lists, specs, and asset sharing

· Interface with other departments as part of a team to accomplish projects

· Record and publish notes to the internal team from weekly team meetings as well as monthly NPD meetings

· Work closely with the Senior Commercialization Manager and Sales to provide both administrative and special project support as needed

· Record, track and follow up on customer complaints as well as internal complaints

o Publish monthly updated complaint charts

· Collect, update, and publish monthly and quarterly scorecards related to:

· Warehouses

· Logistics

· Raw Material Suppliers

· 3rd Party Copackers

· Internal Copackers

· Conduct Mock Recalls once annually

· Search for and vet new suppliers as needed for packaging, raw materials, Copackers, and warehouses

· Coordinate calls

· Request quotes

· Provide volumes as needed

· Be the primary interface between potential supplier and internal team

· Travel to sites as needed

· Work on cost savings/continuous improvement projects as requested by the Operations Director

· Ensure FSVP documentation is maintained

· Enter Regulatory requests in Salesforce as needed

· Participate in monthly Global Quality meetings

· Update and maintain internal procedures

· Prepare additional reports as needed

· Perform other duties as required


Technical Skills Required:

· Highly organized with excellent communication skills, both written and verbal

· Attention to detail is critical in this role

· Strong multi-tasking qualities and the ability to prioritize and work independently in a virtual and fast-paced environment

· Ability to create smooth interpersonal relationships

· Ability to work cross functionally across various departments within the organization



· Preferably 1–3 years of working experience in a related field

· Proficient in Microsoft Office (Word, Excel, PowerPoint, and Outlook), and other technical platforms/tools

· Experience with customer specific portals and sales management tools/reports


· College degree preferred



As a member of the Chaucer Consumer team, we expect you to be accountable for your actions, to challenge existing processes and to grow both professionally and personally. This means having the willingness to claim 100% ownership for results, both individually and collectively with others and to “think outside of the box” when it comes to processes, policies, and strategies. It also requires seeking out new knowledge and skills and assisting others in growing similarly.

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